Privacy Policy

1. Introduction

VP Cyprus Domus Ltd (hereinafter “we”, “us” or “our”) is committed to the privacy and secure processing of the personal data it maintains for its clients and collaborators, in an open and transparent manner. This Privacy Policy sets out the manner in which we collect, use, disclose, manage and store personal data. By ticking the “I agree” button, or by using this site, you are deemed to consent to this policy.

2. How are Personal Data Collected

This privacy policy applies to Data obtained in the standard course of the business in order to provide you with the service you requested or for which we have been assigned. This Data is collected:

• directly from you or
• lawfully provided by third parties
• through our website or social media accounts

3. Personal Data meaning and Types of Personal Data Collected

Personal data means any information relating to you which identifies or may identify you. Such data may include among others:

• Contact details such as your name and last name, address, telephone number, email address and fax number;
• Identification details such as a copy of your passport or identification card;
• Biographical and demographic data such as nationality, date of birth, age, gender, marital status, occupation details,
• Financial or Other Information such as employment, annual income, proof of stay, proof of income, property ownership (title deed), power of attorney, bank account details, residence or work permit in case of non-EU nationals, employment position, copies of sales or rental agreements;

4. Purposes for Which We Use Your Personal Data

Personal data become necessary for the provision of our services requested by you or on your behalf and for the execution of our contractual obligations.

In general, we could process your personal data for the following purposes:

• Communication purposes: To communicate with you or with your representatives;
• Provision of services: to provide you with information, products, services or property viewings as requested;
• Managing your Property: to manage your property and on your behalf collect rent, pay bills and taxes, deposit money into your bank account etc;
• Contract Preparation: For the preparation of a sale or rental contract or any other legal document or agreement;
• Provide Customer Support and Notifications: in relation to services offered or enquiries submitted;
• Advertising: following explicit consent, to communicate with you about products, services, surveys, news, information or offers that may be of interest to you;
• Compliance: to enforce our terms and conditions and to comply with our legal obligations as these derive from the applicable laws;
• Safeguarding legitimate interests: pursued by us or by a third party;
• for any other purpose with your consent.

5. Disclosure of Your Personal Data

We do not share your Personal Data with third parties except as indicated below only for specific purposes and in accordance with our instructions to the extent that this is necessary for the provisions of our services and the fulfilment of our obligations always in accordance to GDPR provisions and regulations. These parties may obtain access to Personal Data needed to perform their functions but are prohibited to share or use such data for any other purposes. We have taken all reasonable steps to ensure that they comply with the current data protection regulations.

• Business Partners. Such as Property Developers, Other Agents, Tenants, Buyers, Landlords, Banks, Architects, Valuers, Public Authorities etc;

• Professional advisors. Such as lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accountancy services;

• Service providers. Such as IT service providers, Data storage providers, Digital Marketeers and other Marketing Companies, Data analysis companies etc;
• Legal successors. In the event of a merger or sale or other restructuring action.
• Anywhere else provided we have your consent unless we are legally entitled or obliged to do so.
  
  

We may also share your Personal Data to other third parties such as governmental or regulatory authorities, other public and official authorities and courts:

• For example: In response to a subpoena or a court order; following a request by a law enforcement or other governmental authority; in order to establish, protect or exercise our legal rights and to defend against legal claims; to comply with applicable laws; or as otherwise required by law.
• When a disclosure is deemed necessary in order to identify, investigate, prevent, report or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of our company, our users, our employees, or others; to maintain and protect the security and integrity of our Website or infrastructure.

6. How We Store Your Personal Data

Personal Data is safely stored and processed in Cyprus and/or in servers located in Countries within or outside the European Union.

7. Retention of Personal Data

We keep your Personal Data for as long as you have an account with us in order to provide you with our services or longer in case of a legal claim or in compliance with relevant laws of Cyprus.

8. Security of Your Personal Data

We have set out internal guidelines, procedures and actions to safeguard your Personal Data from unauthorized access, unlawful use, intervention, modification or disclosure. For instance, only authorized employees are permitted to access Personal Data on a need to know and confidentiality basis and only to perform their business responsibilities and obligations. Furthermore, our employees are trained on how to manage, use and process personal data in order to comply with the legal Regulations.

You should be aware that the internet is an insecure environment. Whilst we take appropriate technical and organizational measures to safeguard your personal data, please note that we cannot guarantee the security of any personal data that you transfer over the internet to us.

9. Automated Decision-Making and Profiling

In general, we do not use automated decision-making. If we may decide to do so we will inform you accordingly.

10. Your Legal Rights

When you register with us, you may be given a choice as to whether you want to receive email messages, newsletters or advertising material about our products, services, news and useful information, special offers etc. If you later decide that you no longer wish to receive such emails or newsletters you may unsubscribe by clicking on the ‘unsubscribe’ link in any of such communication. It may take up to thirty days for us to process an opt-out request.

If you do withdraw your consent to receiving marketing messages or other informational material, we will still process your personal data in order to fulfil our contract with you and in accordance with our legal, accountancy, service and regulatory obligations.

Please note that you may decide not to disclose to us with certain Personal Data, but that could result in you being unable to use certain services.

Subject to the provisions of the General Data Protection Regulation, you have the following rights in regard to your Personal Data. These rights are not absolute and, in certain cases are subject to conditions as defined by the law.

1. Right of Access – You have the right to access your own Personal Data as well as the right to request a copy of your personal data that is kept and processed by our company.
2. Right of Rectification – You have the right to request that any inaccurate or incomplete Personal Data we hold for you is corrected.
3. Right to Delete – You have the right to request the deletion of Personal Data subject to certain conditions. 
4. Right to Object Processing – You have the right to oppose the processing of your Personal Data at any time and for reasons related to a specific situation, unless there are compelling legitimate reasons for processing that override your interests, rights and freedoms.
5. Right to Restriction of Processing – You reserve the right to request the restriction of processing on your Personal Data so that we may no longer process the specific Data under certain conditions.
6. Right to Data Portability – To ask that personal data we hold about you is given to you, or where is technically feasible given to a third party chosen by you, in a commonly used, machine-readable format.
7. Right to Object and Automated Individual Decision-Making (Including Profiling) – You have the right to ask that we do not make decisions about you using completely automated means
   
   

If you have any questions in regard to the kind of personal data we hold for you, or if you want to exercise any of your personal data rights, please send a written request to the email info@cyprusdomus.com. However, we reserve the right to reject any requests for access or for imposing restrictions or other claims if required or permitted by the law.

11. Cookies and Log Data

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added to your hard drive. Cookies allow web applications to tailor their operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log data whenever your visit our website. This enables us to analyse data about web page use and traffic in order to improve our website and tailor it as per customer needs. This information is only used for statistical analysis.

A cookie does Not give us access to your computer. You can choose to accept or decline cookies. However, if you do not accept cookies, this may prevent you from taking full advantage of the website.

12. Links to other websites or applications

Our website may contain links to other websites or applications. However, you should note that we do not have any control over these links. For this reason, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting or using such links. Please note that such links are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to these links.

13. Changes to Our Privacy Policy

We may modify or amend our privacy policy from time to time. Although we may attempt to notify you when major changes are made to this privacy policy, you are expected to periodically review the most updated version found at our website www.cyprusdomus.com so you become aware of any changes, as they are binding on you.

14. Limitation of Liability

We do not guarantee error-free performance under this privacy policy. We will use reasonable efforts to comply with this privacy policy and will take immediate corrective action when any failure to comply with our privacy policy comes to our knowledge. We will not be liable for any incidental, consequential or punitive damages relating to this privacy policy.

15. Submission of a Complaint

If you feel that your concerns in regard to the use of your personal data or any of your data protection rights have not been addressed by us you can submit a complaint through info@cyprusdomus.com or call us on + 357 99 662023. You also have the right to submit a complaint with the Personal Data Protection Commissioner’s Office, http://www.dataprotection.gov.cy.

16. Contact Data

If you have any questions about this privacy policy or our Data-handling practices, please contact us at  info@cyprusdomus.com.

You may also contact us at: Mobile telephone No. +357 99 662023.

Last Modified date:  on 14/5/2021.